Help! Jane I REALLY need your help. My 4-year-old daughter will not stop saying UGLY and I mean Ugly things to me when she does not get what she wants or when she does not get her way. I have recently purchased your book Positive Discipline. Maybe I have not read far enough on what I am to do. I can not tell you how much I love your advice so far, But I feel so out of control and it is really upsetting. If you have any words of wisdom for me I would REALLY appreciate it. Thank you so much for all that you do to help parents like me.